Success in retail lies in mastering the details. That’s the foundation of the Retail in Detail conference series — focused, topic-specific events that follow up on the annual Retail Summit.
Their smaller format allows for deeper dives into key themes shaping the retail landscape. Retail in Detail: Digitech focuses primarily on technology.
🤖 AI and automation that enhance CX
From chatbots and predictive analytics to inventory planning and process automation – technology that saves time, cuts costs, and improves the customer experience.
📊 Data that understands your customers
Using data for effective pricing, demand forecasting, and strategic decision-making across the business – with the customer always in focus.
🧑💼 The customer in the spotlight
Personalisation, digital loyalty, and building lasting relationships. AI as a tool to better understand what people really want.
🔧 Tools that help people and businesses grow
From connected supply chains to technologies that support frontline teams – practical solutions that make a difference every day.
🌱 Innovation, agility and sustainability that make sense
How to test and implement new approaches with less risk – while staying mindful of sustainability, transparency, and profitability.
Retail in Detail: Digitech is intended for all participants in the trade market who have the ambition to succeed, develop their business, improve themselves, their company and the market environment. The size or form of ownership of the company does not matter, nor whether it operates in a brick-and-mortar or digital world. The target group of the event is similar to the Retail Summit, where technology was a big topic.
