15 / 10 / 2025

KC City, Prague

How technology and customer understanding are transforming retail into a service people love

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Conference Theme 2025:

CX + AI = ❤️

How can we create customer experiences that people truly love – powered by artificial intelligence, but still with a human touch?
At this year’s conference, we’ll explore how technology and empathy can work hand in hand.

We’ll dive into where AI truly enhances CX – and where the human factor remains irreplaceable: in understanding emotions, shaping strategy, and building meaningful day-to-day interactions.

You’ll see real-life tools, success stories, and how the right combination of data, empathy, and innovation can build customer loyalty in a digital age.

I want to become a conference partner

We will prepare a partnership for you tailored to your needs.

Partnership benefits

Strengthening the brand position
Presentation of products and services
New business opportunities
Understand your clients

How was the last year

Take a look at the atmosphere of the Retail in Detail: Digitech 2024 conference.
View the entire photo gallery.

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